Shipping Policy
Thank you for shopping with FreshLock! We want to get your order to you as quickly and safely as possible.
Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
US Shipping
We offer FREE standard shipping on all US orders. Estimated delivery: 3-7 business days after processing.
International Shipping
International shipping is available to select countries. Delivery times vary by destination:
- Canada: 7-14 business days
- United Kingdom: 10-18 business days
- Australia: 12-20 business days
International customers are responsible for any customs duties or import taxes charged by their country.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your order at any time using the link provided.
Lost or Delayed Packages
If your package hasn't arrived within the estimated delivery window, please contact us at support@freshlockhome.com and we'll investigate immediately. If a package is confirmed lost, we will send a replacement at no cost to you.